Introduction
An unresolved workplace conflict can lead to a toxic work environment. A toxic work environment won’t just disappear, it has to be fixed.A toxic workplace is an unsafe work environment which is cruel and demolishes a person’s sense of security and wellbeing. Therefore, it is essential to resolve disagreements at early detection before it degenerates into a serious crisis.
It is an environment that has a negative impact on the mental, emotional and physical wellbeing of an employee.
A toxic workplace environment has an unhealthy impact on employee engagement.
Meaning and Examples of Workplace Toxicity
Discrimination
Harassment
Inappropriate or unconventional practices
Ostracism
Bullying: includes cyber bullying
Unhealthy rivalry
Constant friction
Causes and Effects
Personality classes
Poor communication
Toxic mentoring
Favouritism
Attribution
Lack of motivation
Effects Of A Toxic Workplace
Negative feelings can spread among co-workers. Examples include harassment, discrimination, bullying, ostracism.
Under performance due to stress, depression, anxiety. This has a negative impact on productivity.
Physical and mental imbalance
Absenteeism
Law suits
Resignation, etc.
HOW MEDIATION CAN HELP
1. Mediation is a dispute resolution process whereby a neutral third party known as the mediator assists the disputants to resolve their issues.
2. Mediation provides a safe forum where parties can have a healthy communication
3. Ground rules encourage civility. For instance, parties are able to converse without abuse (verbal or body language)
4. Active Listening which helps both sides identify the root cause of their dispute.
5. Helps parties generate options that will foster an amicable resolution
6. Mediation helps to mend existing relationships
Employers who want to get the best out of their employees must provide a safe and healthy workplace environment. They must identify, fix and prevent issues which fuel toxicity. This can help both the organization and employees thrive.
Conclusion
Mediation can help to quell disagreement before it escalates. Thus, it is essential for HR Managers to be trained as mediators, that way they can have a workplace devoid of toxicity.
Nathalia Odidika-Esezobor is an accredited attorney-mediator, facilitator, speaker, coach, and author.
nathalia.odidika@gmail.com
LinkedIn: Nathalia Odidika-Esezobor